Shipping Info/Policy
How we ship-
Art House plants in partnership with House Plant Shop offers shipping nationwide. Using custom plant packaging we rapidly ship plants nationwide. We’ve tried and tested various methods to ensure quality plants upon delivery and we believe that we have perfected the formula.
All orders ship for free!
No matter where in the US you live we will ship your order free of charge. Our greenhouses in California and Florida ship plants nationwide. Your "Boutique plants" ship from our growhouse in Southeastern Pennsylvania, direct to you!
Shipping Via Fedex and USPS
We've partnered with Fedex and USPS to deliver plants across North America. We're so confident in our partnerships that we guarantee that the plant will get to you in tip top shape.
Delivery Time
We ship year around, despite your local weather conditions. We will generally process your order within 2-5 business days of your order being placed. We package your regular order plants in our growhouse in Southern California to ensure safe shipping. If you order a "Boutique plant" it is shipped from our growhouse in Southeastern Pennsylvania. However, plants received damaged are always covered by our 30-Day Guarantee.
Can I order plants in the winter?
Yes - We ship plants all days of the year. With our greenhouses on both sides of the country, we are able to deliver a healthy plant to your door 365 days a year.
Do you use sustainable packaging?
All our packaging is paper based and we try not to use any singe use plastic within our entire supply chain.
We connect people with nature so you can enjoy greenery inside your home or office. We hope we can inspire more people to live in a sustainable green way.
What if I have an issue with my order?
We pride ourselves in our plant shipping services. So much so that we guarantee that you will get a healthy fresh plant.
If you are not satisfied with your order, please contact our customer satisfaction team and we will be sure to make it right.
Risk Free
Plants are carefully packaged to ensure they arrive in great condition. All plants include a 30-day guarantee in the event it arrives damaged and does not survive. If you have any issues with your order please email us at sales@arthouseplants.net.
We stand behind our products and want you to be completely happy with your purchase. Buying plants through Art House Plants is risk-free.
Shipping Policy
Exchanges & Returns:
- Returns accepted for 30 days
- Customer provides return shipping
- No restocking fee
- No final sale items
- Conditions apply, see details.
Please note if you ever receive a damaged shipment from us, we are only able to issue a refund for the plants themselves and not for the price of shipping.
• To qualify please send an email of the order to sales@arthouseplants.net with a picture of the damaged item and shipping information.
• Only one replacement order will be issued. For refunds, please allow 3-5 business days to process.
WINTER SHIPPING PROTECTION:
Engineered specifically for shipping plants through cold conditions, we recommend adding our Winter Shipping Protection when ordering plants during the winter months (November - April) if the order is shipping to an area that gets below 45 degrees.
Please add our shipping protection to your order to ensure your plants arrive to their destination safely. We guarantee a healthy delivery on all orders if the shipping protection has been added.
Winter Plant Shipping Protection Includes:
- Multi Day Heat Pack(s)*
- Express Shipping or Thermal Liners depending on the severity of the weather.
- Cold Weather Protection Guarantee - If your order arrives with cold damage when the shipping protection is added to your order, we will either send you a new replacement or issue a full refund.
- If temps drop below 0 Degrees, we will hold off on the shipment entirely until the weather warms up, and will contact you if this happens.
• Orders that do not have the Winter Plant Shipping Protection added and get cold damage will not be issued a replacement or refund.
• If you have any issues, please bare with us as we are small business, it may take 1-2 days during the week to get back to you and fix any problems. We appreciate all of our customers.